Product

Automation

We enhance efficiency, achieve business process automation, optimization, and high scalability

AI + Automation

Improve process efficiency through automation, achieve automation, optimization and high scalability of business processes, and bring excellent efficiency and reliability to your organization

Reimagining insurance operations with fully autonomous email and reconciliation automation.

i-Search delivered an AI agent–powered automation solution for AIA, enabling end-to-end email processing and fund reconciliation with seamless, cross-system data orchestration and zero manual intervention.

S t r a t e g y

The Work

Production

Design. Build. Experience.
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AIA’s daily operations involve processing a high volume of emails originating from internal approval systems, external trading desks, and cross-department collaboration channels. Each email may contain unstructured text, embedded tables, or file attachments that require manual reading, extraction, and entry into the OPMS platform—a time-consuming and error-prone process. In parallel, the investment team must log into multiple fund platforms each day to download reconciliation statements, further increasing workload. Leveraging i-Search’s AI agent automation platform, we delivered a fully orchestrated workflow that captures Outlook emails, interprets message bodies, extracts structured table data, downloads attachments, and synchronizes all results with OPMS. The solution also automates fund platform logins and statement downloads, completely replacing manual efforts. This resulted in significant efficiency gains, reduced operational costs, and a more stable, traceable digital operating model.

Business pain points

Pain Point 1: High email volume and inconsistent formats create heavy manual parsing workload

Pain Point 2: Cross-system data entry is complex, repetitive, and error-prone

Pain Point 3: Daily fund reconciliation tasks are repetitive and resource-intensive

Business Highlights

Highlight 1: End-to-end AI agent automation enabling true fully autonomous operations

Highlight 2: Advanced intelligent parsing compatible with diverse email and table formats

Highlight 3: Automated cross-system data synchronization enhancing process stability and compliance

Solution

i-Search implemented an AI agent–powered automation solution that includes Outlook email monitoring, intelligent text and table extraction, automated attachment retrieval, fund portal auto-login and bulk statement download. With a unified orchestration framework, the solution delivers a fully automated, stable, and scalable workflow across multiple operational scenarios.

Application scenarios

Email Parsing and Approval Instruction Processing

Automatically monitors OPMS-related approval emails, interprets user replies—including text, fields, and instructions—and forwards structured results to OPMS, enabling a closed-loop automated approval workflow.

Automated Fund Statement Download and Archiving

AI agents autonomously log into multiple fund platforms each day, download the latest reconciliation statements, standardize file naming and archiving, and transmit relevant data to downstream systems—achieving fully automated fund reconciliation.


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