China Re

Pilot operation of RPA robots

To address the centralized handling of PICC business, repetitive manual operations, and error-prone issues, RPA applications were piloted at the headquarters and several branch offices in Tianjin, Hebei, Chongqing, Anhui, covering scenarios such as finance, claims, and general office.

Operational training and scaling applications

Organizing large-scale RPA training courses to enable business personnel to address their pain points and improve office efficiency through training, expanding the scope of RPA applications.

Planning and coordination between the headquarters and branches. Through promotion, RPA covered 31 branch offices and 9 business lines, with 260+ processes launched.

Comprehensive promotion of "digital employees" Leveraging robotic process automation technology to enhance the quality and efficiency of insurance services, promoting RPA process automation across multiple areas, including customer service, claims, asset management, and finance.