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    Establish an RPA CoE maximize the utilization of robot resources and efficiency

    Industry: Insurance
    Area: China
    Client: China Re Group Co., Ltd.
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    Customer Introduction

    The People’s Insurance Company (Group) of China Limited (PICC) has evolved from the long-standing development of the People’s Insurance Company of China.

    In collaboration with i-Search, PICC has implemented a unified RPA product across the entire group, covering core subsidiaries in the field such as life insurance and property insurance.

    Through centralized coordination from the headquarters, a seamless collaboration between the headquarters and branches has been established, spanning 22 branches nationwide, with over 300 automated processes implemented.

    Challenges

    Manual processing is time-consuming and prone to errors

    The expansion of business scope and the increase in business volume create pressure on efficiency

    There is a lack of a unified operations management platform

    300+

    Launched over 300 automated processes

    22 units

    Cover 22 branches nationwide, with headquarters coordinating overall planning and centralized coordination between headquarters and branches

    53 million

    Achieved cost savings of 53 million yuan and an efficiency improvement of 80%.

    Development Timeline

    2020 · Launch

    Pilot operation of RPA robots

    To address the centralized handling of PICC business, repetitive manual operations, and error-prone issues, RPA applications were piloted at the headquarters and several branch offices in Tianjin, Hebei, Chongqing, Anhui, covering scenarios such as finance, claims, and general office.

    2021 · Scaling up

    Operational training and scaling applications

    Organizing large-scale RPA training courses to enable business personnel to address their pain points and improve office efficiency through training, expanding the scope of RPA applications.

    2022 · Overall Planning and Construction

    Planning and coordination between the headquarters and branches. Through promotion, RPA covered 31 branch offices and 9 business lines, with 260+ processes launched.

    2023 · Comprehensive Promotion

    Comprehensive promotion of "digital employees" Leveraging robotic process automation technology to enhance the quality and efficiency of insurance services, promoting RPA process automation across multiple areas, including customer service, claims, asset management, and finance.

    2024 Strengthen the hyper-automation platform and explore the integration and application of large models

    In-depth integration of AI technology, explore the integration and application of large models, vigorously promote systematic, large-scale, and standardized digital employee applications, effectively improve operational efficiency and human performance, and help the company's operation automation and digital transformation.

    2025

    China Re Architecture diagram

    超自动化解决方案,助力企业节约化运营

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