Taiping Insurance

Industry： Insurance

Area： China

Client：China Taiping Insurance Group Co., Ltd.

Create an Integrated RPA Digital Employee Capability Platform for China Taiping Group

6000+

Cumulative Runtime

24000 Hour

Time Efficiency Savings

RPA platform

i-Search is the designated RPA platform product for Taiping Group, fully deployed in core subsidiaries.

How to help your business succeed

Customer Introduction

With the development concept of technology empowerment and the overall requirement of “meeting business needs and aligning with technology business needs”, China Taiping Group has continuously strengthened its strategic investment in technological innovation, advancing a series of innovative projects that have garnered widespread acclaim within the industry. This has provided robust support for the Taiping Group’s development in the new era. In terms of operational automation, the application of RPA technology has further elevated the level of automation across various operational business areas within Taiping.

Process details

Challenges

The implementation costs are high

The implementation speed is lagging

Construction process

Development Timeline

2018 · Launch

Application Pilot at Taiping Asset Management Co., Ltd.

To introduce PRA to address issues such as data silos and manual repetition, and achieve data integration and efficient automation, Taiping Asset Management took the lead in the pilot application. Through training services provided by i-Search, Taiping Asset Management achieved independent development and maintenance of RPA processes.

2019 Expansion

The RPA Application of Taiping Pension and Taiping Financial Operating

The successful application of RPA at Taiping Asset Management caught the attention of Taiping Pension Co., Ltd and Taiping Financial Operating Service (Shanghai) Co., Ltd . Subsequently, both companies introduced RPA robots in the same year to address manual and repetitive operations in their operational processes.

2020 Deepening

The RPA Application of Taiping Financial Technology

Under the unified planning and deployment of the China Taiping Group, Taiping Financial Technology Service (Shanghai) Co., Ltd initiated the construction of the RPA platform. A governance mechanism was established, and a dedicated team was formed to support innovation and process optimization services.

2021 Establishing the Brand

Taiping Financial Technology launched the operational process robot brand: Ruziniu.

Taiping Financial Technology reasonably integrated various RPA resources within the company, constructing a unified management platform, and achieving optimal resource utilization for maximizing scenario benefits.

2022 Scaling up of Group Integration

Group RPA Digital Employee Platform

Integrating resources and coordinating development, the Taiping Group established the i-Search RPA as the designated RPA product platform for the entire Group. RPA robot services are promoted across all subsidiaries, including Taiping General Insurance Co., Ltd, Taiping Life Insurance Co., Ltd, Taiping Financial Technology Service (Shanghai) Co., Ltd, Taiping Financial Operating Service (Shanghai) Co., Ltd, Taiping Asset Management Co., Ltd and Taiping Pension Co., Ltd.

2022 Hyperautomation Exploration

Discover, evaluate, build, run, operate

The Group built a foundation of hyper-automation with process mining, RPA, and AI at its core, rapidly advancing towards the full automation of group-wide business operations.

2023