AI+自动化通过自动化提高流程效率，实现了业务流程的自动化、优化和高度可扩展，为您的组织带来卓越的效率和可靠性
he customer service center is taking digital transformation and technological empowerment of businesses as a breakthrough, actively promoting the deep integration of RPA and customer service operations, and striving to innovate and develop new momentum with a focus on digitization, intelligence, and streamlining.
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RPA achieves accurate and reliable process execution by eliminating human errors. By following established guidelines and regulations, it reduces compliance risks, monitors automated processes in real time, and greatly enhances audit requirements and security controls.
By implementing robot process automation, costs are saved to the maximum extent possible; using RPA to achieve 24/7 high-availability workflows greatly improves business efficiency.
RPA can replace human customer service, automatically answering common customer questions such as balance inquiries and transfer process explanations, responding promptly, and enhancing customer satisfaction.
iS-RPA+AI aims to improve the efficiency of customer service operations and enhance service experience
RPA can automatically retrieve chat interface, intelligently analyze problems and solution, and automatically maintain the knowledge base system, enabling front-end customer service personnel to access information more quickly and accurately.
RPA can automatically read business data tables for business processing and fill in the processing status in the business data table for business personnel to check and review, greatly improving business processing efficiency and data accuracy.
RPA can automatically collect and organize customer complaints and feedback, and promptly send them to the corresponding customer service personnel for processing, improving responsiveness and providing customers with high satisfaction.
RPA can assist in the automatic collection and entry of customer data, reducing the mechanical operation time of customer service personnel; in the subsequent service process, RPA can also automatically maintain and query customer data information, effectively improving business processing efficiency.
Customer Service Automation Matrix
Customized Fan Addition Strategy
Automatic Data Deduplication
Enterprise WeChat Intelligent Mass Messaging
Intelligent Mass Messaging
Multi-Account Aggregated Sessions
Risk Control Management
Custom Labels
Customer Data File Management
Customer Information Presentation
Custom Reports
Data Dashboard
Churn Warning
Seat Monitoring
Service Full Monitoring
Performance Evaluation
Service Rating
Workload Assessment
Information Security Settings
Customized Fan Addition Strategy
Automatic Data Deduplication
Enterprise WeChat Intelligent Mass Messaging
Intelligent Mass Messaging
Multi-Account Aggregated Sessions
Risk Control Management
Custom Labels
Customer Data File Management
Customer Information Presentation
Custom Reports
Data Dashboard
Churn Warning
Seat Monitoring
Service Full Monitoring
Performance Evaluation
Service Rating
Workload Assessment
Information Security Settings
Efficient, cost-effective, and maximal achievement of enterprise operational automation.
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Provides a real and objective presentation while tracking and analyzing employee operational behavior, helping businesses prevent information leaks, avoid commercial fraud, and improve the quality of customer service and employee work efficiency.
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The data for process mining comes from the underlying information in the system. All these different ERP systems, unstructured data formats, and information black holes can make it difficult for you to understand your business processes accurately and dynamically.
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Comprehensive use of UI + AI + API and other automation technologies, with dialogue generation process, dialogue generation code, intelligent recommendation components, drag-and-drop interface, low-code design, and many other features, to quickly build automated business processes.
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