Product

Enterprise Platform

We provide intelligent and standardized solutions, helping you achieve outstanding business automation

Discovery and Evaluation

Capable of in-depth analysis and optimization of processes to enhance efficiency and accuracy

Automation

We enhance efficiency, achieve business process automation, optimization, and high scalability

AI + Automation

Improve process efficiency through automation, achieve automation, optimization and high scalability of business processes, and bring excellent efficiency and reliability to your organization

Solution

Industry Solutions

Deeply involved in industries such as finance, energy, manufacturing, etc

General Solutions

Cases and solutions for departments or business functions such as finance、HR、and customer service

Case

I-Search helps customers accelerate the transformation of enterprise digital productivity to intelligence, helping them succeed

Partners

Partnership

Become a partner and create value together

Ecosystem Alliance

i-Search’s industry positioning is widely recognized

Support & Services

Consulting Services

Explore the right path for digital transformation

Community

i-Search RPA robot technology exchange platform

About Us

Company Introduction

Leading the way in China's hyperautomation industry

News and Updates

Stay informed about the latest developments at i-Search

Contact Us

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Industry Pain Points

Massive Influx of Repetitive Inquiries

Over 60% of inquiries involve standardized issues such as billing queries and password resets, with manual processing consuming 70% of customer service working hours.

Fragmented Service Response

Customer inquiries across multiple channels (phone, APP, social media, etc.) remain dispersed and lack integration, resulting in fragmented user experiences.

Insufficient Peak Response Capacity

Consultation volumes surge by 300% during promotions or emergencies, escalating customer attrition risks by 20%.

Difficulty in Quantifying Service Quality

Manual sampling covers only 5%-10% of service sessions, with a high rate of undetected noncompliance issues such as inappropriate communication protocols and procedural deviations.

i-Search Advantages

Seamless Service Portal Integration

iSearchRPA integrates telephony, WeChat, email, and 8+ communication channels, automatically categorizing customer inquiries and dispatching them to optimal processing nodes, achieving 50% faster response efficiency.

AI Semantic Parsing & Automated Resolution

Equipped with NLP engines, the system autonomously identifies customer intent and triggers predefined workflows, reducing complex service processing time from 15 minutes to 3 minutes.

Instantaneous Scalability for Traffic Surges

Featuring dynamic scaling of automated bot clusters, the platform achieves second-level elastic expansion to thousands of concurrent threads during peak sales, delivering 5x enhancement in peak inquiry handling capacity.

Comprehensive Compliance Inspection

Through automated 100% session auditing, the RPA system flags risks including sensitive keywords and procedural violations, elevating service quality inspection coverage from 10% to full-process monitoring.

Typical Scenarios

High-Frequency Inquiry Automation Response

Integrated ASR and knowledge base systems enable real-time voice content analysis and data retrieval, dispatching SMS or IVR voice responses within 3 seconds.

Omnichannel Order Status Real-Time Synchronization

RPA bots autonomously extract data from ERP systems and logistics platforms, elevating customer self-service query rates to 85%.

Service Ticket Full Lifecycle Tracking

RPA automatically routes tickets to responsible departments, triggers escalation alerts for unresolved cases exceeding 48 hours, and achieves 40% customer satisfaction enhancement through closed-loop monitoring.

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