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The core competitiveness of the sharing center is never the number of staff, but:
This is the real intelligent sharing center.
- Process automation by system
- People specialize in exception handling
- System adaptive change
- Digital employees shoulder peak work
This is the real intelligent sharing center.
Everyone who has done sharing knows,
The sharing center does three things every day:
"Fire fighting+dismantling+flood fighting."
✅ If the business process changes, we will take it;
✅ The logic of system upgrade has changed, so we take it;
✅ Suppliers' sudden reimbursement, we will accept.
1、 Fire fighting: the process becomes too fast for people to follow
Yesterday was a good process,
Today, the business said to add an approval node, and the whole system collapsed.
OA、ERP、 The verification logic should be adjusted, and the RPA error screen should be swiped.
The team can only "watch the weather and eat".
After using agent+RPA:
The system can automatically identify process changes and prompt risks, so as to keep half of the process uninterrupted and avoid blackout of the whole line.
From "three days of chaos" to "half a day of recovery", we can finally catch our breath.
2、 Dismantling express: cross system operation, in a hurry
To process thousands of invoices a day, you need to switch back and forth between fourorfive systems:
Check invoice, check order, check receipt, update status
One step wrong, one step at a time.
It is common for the mouse to click bad, and you can't lift your hands at the end of the month.
After agent+RPA comes on the court:
The RPA runs the process. The agent makes logical judgment and exception screening. People only need to deal with the 10% problem list.
Hands, finally liberated from the system.
3、 Flood fighting: the workload increased sharply at the end of the month, and people could not bear it
In the last three days of each month, invoices were smashed in like a rainstorm.
The team sent an email for help in the early morning: "I really can't handle it."
However, people cannot be recruited and dismissed on a monthly basis.
With agent+RPA:
The system automatically expands capacity, accepts orders, handles and picks exceptions.
At the end of last month, for the first time, no one cried and worked overtime until the early morning.
The process changes too fast, the system is too fragmented, and the workload fluctuates too much
——These problems cannot be carried by people, nor can they be solved by RPA alone.
Agent+RPA is the way out:
Agent is responsible for understanding and judgment, RPA is responsible for execution and operation, and people only do things that really need experience.
We can finally return from "doing system" to "doing finance".
To tell the truth: AI's support is unprecedented. If we don't keep up, no one can withstand the efficiency pressure in the future
