Super automation, i-Search is so leading!

From now on, the financial media center of Changning District and the Commerce Commission of Changning District jointly launched the column "wisdom" in Changning, focusing on artificial intelligence, technology and software, biomedicine, green low-carbon, industrial manufacturing and other industries, and comprehensively showing the style of "invisible champion" who deeply cultivated the "hot land" of Changning. Today, together with "Ning Ning", we visited i-Search, a national specialized and new "little giant" enterprise, which is deeply engaged in the field of super automation in China and serves more than 1000 customers in vertical industries such as finance, communication operators, energy, power and manufacturing.


Shanghai i-Search Software Co., Ltd. is an enterprise focusing on the research and development of super automated software and technical services. It is also one of the first domestic enterprises to launch independent research and development of domestic RPA products. RPA is the abbreviation of robotic process automation, translated as "robot processing automation". It can be embedded in the customer system to achieve the purpose of reducing costs and increasing efficiency. Since its establishment in 2011, i-Search has successfully developed a super automated product portfolio, including desktop behavior analysis software (is CDA), robot process automation software (is RPA), robot process mining software (is RPM), and enterprise agent (is agent), to provide intelligent and digital services for industry customers

In the aside demonstration area, the robot process automation software (is RPA) highlighted the first application of i-Search's AI empowerment. "Is RPA can implement the pre-determined action plan. For example, after the customer service system is equipped with is RPA, it can replace the agent to complete the standard, repetitive and cumbersome business work in large quantities, including changing the telephone package, business system function query, etc. It is like virtual auxiliary customer service, which is logical and more efficient in handling business. ”Wu Xin illustrated the practical application of the product with China mobile call center as an example. At present, the product has been successfully implemented in the fields of operators, banks, securities, insurance, energy, power, manufacturing and other customers, and covers many application scenarios and industries such as finance and taxation, human resources, it and so on.



As an important promoter of i-Search to help enterprise customers achieve super automation, the robotic process mining software (is RPM) is also a highlight of the exhibition hall. It integrates AI technologies such as business similarity, intelligent process recommendation, machine learning, and can analyze, optimize, and rebuild "end-to-end" processes through process mining. "Is rpm is now widely used in the insurance industry. Relying on is RPA, we and Pacific Insurance Co built a 'black light factory' and created more than 2000 'digital employees' who can operate 7*24 hours and complete the tedious work of business lines such as policy settlement. After the introduction of is rpm, the 'black light factory' has the ability to 'find and evaluate problems' from a global perspective, and the 2.0 version has been upgraded. ”Wu Xin told reporters that with the deepening of cooperation, this upgrade will further release manpower and save operating costs. At the same time, yisaiqi's products have been widely used in Pacific Insurance Group and more than 40 institutions at home and abroad, with a total of more than 3000 active products, covering more than 20 business departments such as procurement, customer service, it operation and maintenance, personnel, insurance business, etc.