What is RPA (Robotic Process Automation)?

How Does RPA Work?

The Functions of RPA

1. Automating Business Processes: RPA can handle a wide range of repetitive business processes. In the customer service field of an e-commerce company, when dealing with a large number of inquiries about order status, product information, etc., RPA can automatically reply according to preset answers based on the keywords in the customer's questions. According to a survey of an e-commerce enterprise, after implementing RPA in customer service, the response time to customers was reduced by about 60%, and customer satisfaction increased significantly.
2. Data Processing and Integration: It can extract data from multiple heterogeneous systems and then clean, transform, and integrate the data. For instance, in a manufacturing enterprise with different production line monitoring systems and inventory management systems, RPA can gather production data and inventory data respectively and combine them to provide a comprehensive data analysis report for managers to make better decisions.
3. Workflow Coordination: RPA is capable of coordinating workflows among different departments and systems. In a hospital, it can connect the registration system, the laboratory test system, and the doctor's diagnosis system. When a patient finishes registration, RPA can automatically notify the laboratory department to arrange relevant tests and then ensure that the test results are sent to the doctor in time, improving the overall efficiency of medical services.

Application Scenarios of RPA

1. Finance: Banks use RPA to handle tasks like account statement generation, interest calculation, and fraud detection. A certain bank reported that by using RPA for daily account balance reconciliation, the accuracy rate reached over 98%, and the time spent on this work was reduced by half compared to manual operations.
2. Healthcare: From patient appointment scheduling to medical record management, RPA can play an important role. A study in a hospital showed that after implementing RPA in medical record entry, the error rate dropped by 75%, ensuring the accuracy and integrity of medical records.
3. Logistics: In logistics companies, RPA can assist with order processing, package tracking, and route planning. For example, it can automatically update the shipping status of packages in real-time, improving the transparency of logistics information for customers.

The Industry Status and Introduction of iS-RPA (by iS-RPA of iSearch)

In the RPA market, iS-RPA developed by iSearch has a prominent position. According to the report of a well-known international research institution on the market share of RPA + AI solutions in China in 2024, iS-RPA of iSearch accounted for 12.3% of the market share, ranking first in the Chinese RPA + AI product market. Moreover, its growth rate reached 22.1%, leading the industry in China.


iSearch's iS-RPA has launched an "Enterprise-level Process Intelligent Body Platform", which combines advanced technologies such as RPA, process mining, and large models. It forms a full life cycle management system covering "discovery - evaluation - construction - operation - operation". For example, in the financial field, its standardized solutions for invoice processing and tax payment robots have covered nearly 100 banks and mainstream ERP systems.