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I-Search helps customers accelerate the transformation of enterprise digital productivity to intelligence, helping them succeed

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China UnionPay

Industry： Other finance
Area： China
Client： China UnionPay
Build the China UnionPay RPA Digital Employee Center of Excellence

220+

As of now, more than 140 robots have been deployed across 220+ business scenarios

10+

Spanning 10 departments including headquarters customer service, cloud computing, and business operations center, as well as 15+ branch offices

70%

This implementation results in an annual saving of 60 manpower and a 70% overall efficiency improvement

How to help your business succeed

Customer Introduction

i-Search has been collaborating with China UnionPay since 2018, deploying RPA in multiple critical departments and various subsidiary companies, including areas such as cloud computing, customer service, and technology development centers. To date, numerous projects and processes have been successfully completed.

Process details

Challenges

There are data barriers leading to data silos

With dispersed and large quantities of data. Manual operations by employees are cumbersome

Cross-system operations add complexity

Construction process

Development Timeline

2019 Pilot

A pilot Was Initiated in the Planning and Finance Department

To introduce RPA to address issues like data silos and manual repetition, and achieve data integration and efficient automation, the pilot was first started in the Planning and Finance Department.

2020 Promotion

Expanded application in the Planning and Finance Department

RPA robots in the Planning and Finance Department covered tasks such as data queries and verification. Significant success was achieved in replacing manual repetitive operations with automation.

2021 Acceleration

Further expansion of application departments

The application of RPA expanded from the Planning and Finance Department to include Risk Control Department, Cloud Computing Department, Human Resources Department, and Business Operations Department. It covered dozens of automated processes, including business parameter verification, work order distribution, merchant status queries, and reminders for pending orders.

2022 Deep Application in Departments

Further deepening of application departments

The RPA robot scenarios witnessed a significant increase in the Technology Development Center, Cloud Computing Center, and Business Operations Center. RPA robots have been applied to replace manual operations in business processes, bringing noticeable cost reduction and efficiency improvement.

2023

China UnionPay Structure Diagram

相关新闻

艺赛旗超自动化解决方案覆盖企业全业务范围，帮助企业实现高效运转

Hyper-automated solutions help enterprises save money in operations

Banking Solutions

Providing customers with smarter, more efficient, and more accurate banking services.

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Energy Solutions

Accelerate the digital transformation of sources and promote the intelligent transformation of the industry.

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Securities Solutions

Reduce costs, increase efficiency, and enhance service competitiveness.

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Financial Solutions

Complete highly repetitive work with high efficiency and break the problem of information islands at low cost.

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