Shanghai Rural Commercial Bank Automation Journey

As a bank with strong strength and extensive business network, Shanghai Rural Commercial Bank has always been at the forefront of the industry in its continuous pursuit of excellent customer service and efficient internal operations. In order to further improve the automation and efficiency of its business processes, the bank decided to introduce RPA technology. This initiative brings the bank to the forefront of the digital age, giving it unlimited potential to better meet customer needs and improve internal efficiency. Since the introduction of RPA, hundreds of RPA processes have been built, covering 18 departments and multiple branches, including the Fintech Department, the Trade Finance Department, and the Corporate Finance Department. And take the lead in deploying high-density robots to maximize the use of resources.