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能够深入分析并优化流程,从而提高效率和精确度,发现流程改进机会,确定高投资回报自动化领域

自动化

通过自动化提高流程效率,实现了业务流程的自动化、优化和高度可扩展,为您的组织带来卓越的效率和可靠性

AI+自动化

通过自动化提高流程效率,实现了业务流程的自动化、优化和高度可扩展,为您的组织带来卓越的效率和可靠性

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Strengthen internal control management
and prevent operational risks

Ping An Group launched the iS-CDA desktop behavior analysis platform logo

logo
logo

中国平安自动化之旅

Ping An is committed to becoming a world-leading personal financial life service group, adhering to the concept of "technology leading finance, financial service life", continuously deepening "finance + technology", exploring "finance + ecology", and achieving high-quality and sustainable development. At present, i-search CDA products are mainly used, and its subsidiaries Shenzhen Ping An Communication Technology Co., Ltd. (hereinafter referred to as "Ping An Technology"), Ping An Bank Co., Ltd. (hereinafter referred to as "Ping An Bank"), and Ping An Life Insurance Co., Ltd. of China (hereinafter referred to as "Ping An Life") have reached cooperation with i-search.

Business pain points

Internal data security supervision

The efficiency of quality inspection is low

Business Highlights

Provide authentic and effective information, and the whole process is evidence-based

Expand the monitoring content of abnormal data, and control operational risks

Quickly locate abnormal operation behaviors and personnel, and improve supervision efficiency solution

Solution

Through real-time monitoring, real-time alarms for high-risk operations, rapid retrieval, custom reports and other functions, i-search CDA desktop behavior audit solution is a security audit product that integrates monitoring and auditing to strengthen the internal control management of the industry and prevent business operation risks, through real-time monitoring, real-time alarm of high-risk operations, rapid retrieval, custom reports and other functions, to help users give real-time warning of dangerous operations, quickly locate the cause of the incident and show the event process, effectively avoid the occurrence of security accidents, optimize business processes, and improve the efficiency of business handling.

Application scenarios

Visualized quality inspection of customer service

Through the realization of the iS-CDA "screen recording" function, through the interactive cooperation of video + text, the quality inspector can extract the online operation interface of the manual agent at any time for quality inspection and monitoring, and complete the transformation from "listening with ears" to "seeing with eyes". -The-use of visual-quality inspection to analyze customer service operation behavior can help optimize system

O&M behavior monitoring and auditing

iS-CDA supports query and retrieval of audit results and quickly finds valuable information from massive records. Through the associated playback function of the screen recording log, the operation behavior and operation command text record can be recorded in the process, and the problem points can be quickly located and the fixed-point audit can be efficiently conducted. Based on the abundant-O&M log capture capabilities-of-- iS-CDA, it provides various O&M reports and supports

超自动化解决方案,助力企业节约化运营

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