Pilot operation of RPA robots

To address issues such as data silos and manual repetition, and achieve data integration and efficient automation, RPA robots were introduced in 22 business scenarios as a pilot initiative, obtaining significant results.

Integrating AI technology to pioneer intelligent RPA applications

The application of RPA at ICBC Asia's departments expanded further, covering 11 departments and one overseas business center. The average business efficiency increased by 70%.

With RPA Robots Taking Shape, the Goal of Replacing Human Labor via Technology Gradually Realized

The application continued to grow, serving a total of 13 departments, with nearly a hundred automated business scenarios launched. The volume of automated business operations exceeded one million transactions, freeing up the human labor over 30 personnel.

Discover Issues, and Solve Problems

Piloting the application of process mining technology at the Operations Management Headquarters to build the capability of discovering and evaluating process issues as well as automation opportunities on a global scale.

Adhering to the concept and goal of "New Direction of Business Operation", ICBC (Asia) continued to deepen the application of RPA+AI scenarios in operation management and customer terminal business, covering 8 types of job operations, improving efficiency by more than 70% on average.