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ICBC Asia

Industry： Bank
Area： China
Client： Industrial and Commercial Bank of China (Asia) Limited
Exploring Best Practices for RPA Center of Excellence in Banking

260+

Recording and Analysis of Employees’ Operational Behavior

13

Exploring the Best Practices for RPA in the Banking Sector, Serving 13 Business Departments of ICBC Asia

RPA+RPM

Initiating the Construction of a Hyperautomation Platform

How to help your business succeed

Customer Introduction

Industrial and Commercial Bank of China (Asia) Limited (ICBC Asia) is the overseas business flagship wholly owned by Industrial and Commercial Bank of China, providing customers with comprehensive cross-border and cross-market services.

In 2019, starting with RPA products, i-Search and ICBC Asia officially began their collaboration. Currently, RPA products have achieved full coverage in core business departments. In 2023, the collaboration took a new step forward with the introduction of RPM products, providing strong support to further improve ICBC Asia's existing processes.

Process details

Challenges

Operational staff proficiency varies

Business processes involve multiple systems, with some systems lacking connectivity

Enhancing business operations requires a deep dive into process optimization entry points

Construction process

Development Timeline

2019 · Launch

Pilot operation of RPA robots

To address issues such as data silos and manual repetition, and achieve data integration and efficient automation, RPA robots were introduced in 22 business scenarios as a pilot initiative, obtaining significant results.

2020-2021 · Acceleration, Intelligence

Integrating AI technology to pioneer intelligent RPA applications

The application of RPA at ICBC Asia's departments expanded further, covering 11 departments and one overseas business center. The average business efficiency increased by 70%.

2022 · Growth

With RPA Robots Taking Shape, the Goal of Replacing Human Labor via Technology Gradually Realized

The application continued to grow, serving a total of 13 departments, with nearly a hundred automated business scenarios launched. The volume of automated business operations exceeded one million transactions, freeing up the human labor over 30 personnel.

2023 · Innovation

Discover Issues, and Solve Problems

Piloting the application of process mining technology at the Operations Management Headquarters to build the capability of discovering and evaluating process issues as well as automation opportunities on a global scale.

2023

Project Introduction

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ICBC (Asia) project structure diagram

相关新闻

艺赛旗超自动化解决方案覆盖企业全业务范围，帮助企业实现高效运转

Hyper-automated solutions help enterprises save money in operations

Banking Solutions

Providing customers with smarter, more efficient, and more accurate banking services.

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Energy Solutions

Accelerate the digital transformation of sources and promote the intelligent transformation of the industry.

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Securities Solutions

Reduce costs, increase efficiency, and enhance service competitiveness.

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Financial Solutions

Complete highly repetitive work with high efficiency and break the problem of information islands at low cost.

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