Customer Introduction
China Guangfa Bank (CGB), established in 1988, is one of the first joint-stock commercial banks formed in China. Since 2016, it has been a member of the China Life Insurance Group and is a state-holding joint-stock commercial bank.
CGB introduced Robotic Process Automation (RPA) at its headquarters in 2018. As of now, RPA has been implemented across 35+ departments, including 6 branch subsidiaries, covering a total of over 400 processes. These processes span various business scenarios such as operations, retail, finance, documentation, custody, micro-loans, and online finance. This initiative has significantly contributed to the digital transformation of CGB.
Process details
                      Challenges
Digitalization, lightweight operation, and the need for comprehensive characteristics
High regulatory standards
Low system correlation
Surge in online operational workload
Year-on-year increase in labor costs
                      
                                        
                      
                                            
                                        
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