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Guangfa Bank

Industry： Bank
Area： China
Client： China Guangfa Bank Co., Ltd.
Creating a centralized control platform for managing virtual employees at CGB

400+

400+ business processes, covering operations, retail, finance, documentation, micro-loans, online finance, and etc.

35+

This coverage extends across all branches, encompassing 35+ departments and 6+ branch subsidiaries.

350%

ROI reaching 350%, leading to substantial savings equivalent to over 200 person-years of work.

How to help your business succeed

Customer Introduction

China Guangfa Bank (CGB), established in 1988, is one of the first joint-stock commercial banks formed in China. Since 2016, it has been a member of the China Life Insurance Group and is a state-holding joint-stock commercial bank.

CGB introduced Robotic Process Automation (RPA) at its headquarters in 2018. As of now, RPA has been implemented across 35+ departments, including 6 branch subsidiaries, covering a total of over 400 processes. These processes span various business scenarios such as operations, retail, finance, documentation, custody, micro-loans, and online finance. This initiative has significantly contributed to the digital transformation of CGB.

Process details

Challenges

Digitalization, lightweight operation, and the need for comprehensive characteristics

High regulatory standards

Low system correlation

Surge in online operational workload

Year-on-year increase in labor costs

Construction process

Development Timeline

2018 Pilot Launch Phase

Address Pain Points of Manual Operations

The introduction of RPA effectively solved issues such as data silos and manual repetition, achieving data integration and efficient automation, and pilot applications were initiated in business departments of the head office and credit card center.

2019 Department Promotion Phase

Accelerate Departmental Applications

The value of RPA was successfully validated, gradually expanding to different departments and diverse application scenarios. Participating in the first RPA+AI Development Competition hosted by RPA China, CGB project received awards, strengthening its technical expertise and innovation capabilities in the field of automation.

2020-2021 Full-scale Promotion Phase

Expand Across the Entire Bank

The RPA technology was extensively promoting across various areas of the entire bank. At the same time, CGB also actively participated in the “Smart Innovator” Activity initiated by the China Academy of Information and Communications Technology (CAICT), winning Outstanding Case Award, further solidifying CGB’s leading position in the field of automation.

2022 Hyperautomation Launch Phase

Automatic Discovery of Issues

CGB actively explored new technologies in hyperautomation and consistently received the RPA Outstanding Case Award from the CAICT, continually enhancing its technological innovation and leadership in the field of automation.

2023 Hyperautomation Construction Phase

Discovery, Evaluate, Construct, Run, Operations

CGB introduced process and task mining to propel itself into the forefront of hyperautomation, automating various business processes in a more efficient and intelligent manner.

2023

China Guangfa Bank Structure Chart

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